Your information.
Handled thoughtfully.
This Privacy Policy explains what information Ciel Asylum may collect, why we use it, when it may be shared, and the choices available to you when you use our website or services.
Clear enough to understand.
The detailed policy follows below. These three points summarize the way personal information most commonly enters and moves through the Ciel Asylum website and service process.
Information you choose to send.
Contact details, project briefs, messages, newsletter subscriptions, transaction information, files, and other information you voluntarily provide.
Technical and service data.
Website analytics, device and browser information, security signals, payment status, and operational records may be processed by Ciel or the providers that help run our services.
Used to operate and improve Ciel.
We use information to respond, deliver work, process transactions, protect forms and systems, understand website use, communicate when requested, and meet legal obligations.
1. Scope of This Policy
This Privacy Policy applies to personal information handled by Ciel Asylum through cielasylum.com, related Ciel Asylum web pages, project inquiries, contact and newsletter forms, transactions, and services that reference this policy.
It does not replace the privacy policies of third-party platforms, payment providers, social networks, linked websites, or other services that operate independently from Ciel Asylum.
2. Information We May Collect
The information we collect depends on how you interact with Ciel Asylum.
Information you provide directly
- Name, email address, phone number, business name, and other contact details.
- Project goals, scope, budget or investment range, timing, business context, files, and information included in a project brief.
- Messages, support requests, form responses, feedback, and other communications.
- Email address and related subscription preferences when you join Ciel Signal or another mailing list.
- Billing, order, and transaction-related information needed to complete or document a purchase.
Information collected automatically or by service providers
- IP address, browser type, device information, operating system, referring pages, approximate location, pages viewed, session information, and interaction data.
- Security and anti-abuse signals used to distinguish legitimate visitors from automated or malicious activity.
- Cookies, local storage, identifiers, and similar technologies when enabled on the website.
3. How We Use Information
Ciel Asylum may use personal information to:
- Respond to inquiries and communicate about prospective, current, or completed projects.
- Evaluate project fit, prepare proposals, provide services, manage revisions, and support client work.
- Process orders, payments, refunds, invoices, and transaction records.
- Operate, maintain, troubleshoot, secure, and improve the website and related systems.
- Measure website performance and understand how visitors interact with Ciel Asylum.
- Send newsletters or other communications you request or consent to receive.
- Detect spam, fraud, automated abuse, security incidents, or prohibited activity.
- Comply with applicable law, enforce agreements, protect legal rights, and maintain appropriate business records.
4. Third-Party Services
Ciel Asylum relies on third-party services to operate portions of the website and business. Those providers may process information according to their own terms and privacy practices.
5. Cookies, Analytics & Similar Technologies
Ciel Asylum may use cookies and similar technologies for website operation, preferences, security, and analytics. Google Analytics, when enabled, may use first-party identifiers such as the _ga cookie to distinguish users and sessions and may process session statistics, approximate location, browser information, and device information.
Google reCAPTCHA v3 may process technical, browser, device, and interaction signals to evaluate whether activity appears legitimate or automated. Google states that reCAPTCHA sets the necessary _GRECAPTCHA cookie when executed for the purpose of providing risk analysis.
Additional detail about individual technologies, purposes, and available choices will be maintained in our Cookie Policy.
6. AI-Assisted Services
Ciel Asylum may use artificial intelligence and automation tools to support design, copywriting, code, research, analysis, workflow automation, and other client or internal work when appropriate, requested, or useful to the engagement.
Information processed through an AI provider may be subject to that provider's terms, privacy practices, security controls, and product configuration. Ciel Asylum seeks to limit the personal or confidential information supplied to AI systems to what is reasonably necessary for the task.
Ciel Asylum also intends to deploy an AI-assisted website experience. When that feature becomes available, messages and related interaction data submitted through the assistant may be processed to provide responses, route inquiries, or support website visitors. This policy may be updated to identify additional providers or processing practices used by that system.
7. When Information May Be Shared
Ciel Asylum may disclose information when reasonably necessary to:
- Use hosting, website, analytics, security, communications, payment, professional, or technology service providers.
- Complete a transaction or provide a service requested by you.
- Comply with law, legal process, court orders, regulatory requirements, or lawful government requests.
- Investigate fraud, abuse, security incidents, threats, or violations of agreements.
- Protect the rights, property, safety, systems, clients, or users of Ciel Asylum.
- Support a merger, acquisition, financing, restructuring, asset transfer, or similar business transaction, subject to applicable legal requirements.
8. Data Retention & Security
Ciel Asylum retains information for as long as reasonably necessary for the purpose for which it was collected, to maintain business and transaction records, support client relationships, resolve disputes, enforce agreements, protect systems, and satisfy legal, tax, accounting, or regulatory obligations.
We use reasonable administrative, technical, and organizational measures intended to protect information appropriate to the nature of the information and the services involved. No website, transmission method, storage system, or security control can guarantee absolute security.
9. Your Privacy Choices & Rights
Depending on where you live and the laws that apply, you may have rights concerning your personal information. These may include the ability to request access, correction, deletion, or a copy of certain information; object to or restrict certain processing; withdraw consent; opt out of certain forms of sharing or targeted processing; or appeal a decision about a privacy request.
You may also unsubscribe from marketing or newsletter email using the unsubscribe mechanism in the message or by contacting us.
To submit a privacy request, email privacy@cielasylum.com. We may need to verify your identity and request enough information to locate the relevant records before completing a request. Rights and response requirements vary by jurisdiction and may be subject to legal exceptions.
10. Children Under 13
Ciel Asylum provides general-audience business and professional services and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through the website.
If you believe a child under 13 has provided personal information to Ciel Asylum, contact privacy@cielasylum.com so the matter can be reviewed and appropriate action can be taken.
11. Changes to This Privacy Policy
Ciel Asylum may update this Privacy Policy as services, technologies, providers, legal requirements, or business practices change. The effective date at the top of the policy will be revised when an updated version is published.
Material changes may be communicated through the website or another appropriate method when required or when we determine additional notice is appropriate.
Need clarity about
your information?
Privacy questions, requests, or concerns can be sent directly to Ciel Asylum. Please include enough detail for us to understand the request without sending unnecessary sensitive information.