Designed for more
ways to interact.
Ciel Asylum is committed to improving digital access for people with disabilities and to designing experiences that can be understood, navigated, and used through a range of devices and assistive technologies.
Access is part of the experience.
Our accessibility work is guided by the four WCAG principles: content and interfaces should be perceivable, operable, understandable, and robust.
Information that can be sensed.
We work toward sufficient contrast, meaningful alternatives for visual content, scalable text, and media treatments that do not rely on a single sensory method.
Interfaces that can be controlled.
We aim for keyboard-accessible interactions, visible focus behavior, reasonable target sizes, and motion that respects reduced-motion preferences.
Clear structure and feedback.
We aim for meaningful headings, understandable labels, predictable navigation, clear form instructions, and error feedback that explains what needs attention.
Built to work with technology.
We favor semantic HTML and programmatic names, roles, states, and status messages that can be interpreted by browsers and assistive technologies.
1. Our Commitment
Ciel Asylum wants its website, digital experiences, and client-facing interactions to be usable by as many people as reasonably possible, including people who use screen readers, keyboard navigation, zoom, voice input, captions, alternative pointing devices, or other assistive technologies.
Accessibility is an ongoing process rather than a one-time feature. As the Ciel Asylum website evolves, new content, interfaces, integrations, and third-party services may introduce issues that require additional review or remediation.
2. Accessibility Target
Ciel Asylum uses the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as the primary technical target for its website accessibility work.
Our goal is to work toward WCAG 2.2 Level AA across the website. This statement is not a certification that every page, component, third-party integration, or piece of content currently conforms to every Level A and Level AA success criterion.
WCAG conformance applies to complete web pages and their responsive variations. For that reason, Ciel Asylum avoids representing the entire site as formally conformant unless the applicable pages and states have been evaluated against the relevant criteria.
3. Design & Development Practices
As part of ongoing accessibility work, Ciel Asylum aims to consider practices such as:
- Providing meaningful heading structure and semantic page organization.
- Maintaining sufficient text and interface contrast where practical.
- Ensuring interactive controls can be identified and operated without relying only on a mouse.
- Providing visible keyboard focus indicators for actionable elements.
- Using descriptive labels, instructions, and error messaging for forms.
- Providing alternative text or another meaningful alternative for informative images where appropriate.
- Avoiding the use of color alone to communicate important information.
- Supporting browser zoom and responsive reflow without intentionally disabling standard user controls.
- Respecting reduced-motion preferences where animations or transitions are not essential to understanding the content.
- Using captions, transcripts, descriptions, or other alternatives for meaningful media when appropriate to the content.
- Using semantic HTML and programmatic names, roles, states, and status messages for custom interactive components where feasible.
4. Testing & Ongoing Improvement
Ciel Asylum may use a combination of automated tools, code review, keyboard testing, browser zoom and reflow checks, responsive testing, contrast review, and manual evaluation to identify accessibility barriers.
Automated testing can identify many technical issues, but it cannot determine whether every experience is accessible or whether content makes sense to a person using assistive technology. Manual review and real-world feedback remain important parts of the process.
When accessibility issues are identified, Ciel Asylum will evaluate them based on impact, available remediation options, technical dependencies, and the importance of the affected content or function.
5. Third-Party Content & Services
The Ciel Asylum website may incorporate third-party tools, payment systems, forms, plugins, video players, social platforms, maps, analytics, security tools, or other services that Ciel Asylum does not fully control.
We aim to choose and configure third-party services with accessibility in mind where reasonably possible, but their accessibility can depend on the provider, version, configuration, embedded content, or updates made outside Ciel Asylum's control.
If a third-party component creates an accessibility barrier, please tell us. We can review the issue, determine whether a configuration or alternative is available, and communicate with the provider where appropriate.
6. Alternative Access
If you cannot access information, complete a form, or use a feature because of an accessibility barrier, contact Ciel Asylum and describe the content or function you were trying to access.
Where reasonably possible, we will work with you to provide the requested information, complete the interaction through another available method, or identify an accessible alternative while the underlying issue is being reviewed.
7. Accessibility Feedback & Assistance
We welcome reports of accessibility barriers because they help identify issues that automated testing or internal review may not reveal.
Email support@cielasylum.com with:
- The page or feature where you experienced difficulty.
- A brief description of the barrier or what you were trying to accomplish.
- The browser, device, or assistive technology involved, if you are comfortable providing that information.
- Your preferred way for us to respond.
Please do not include sensitive personal information that is not necessary for us to understand the accessibility issue.
8. Updates to This Accessibility Statement
Ciel Asylum may update this statement as accessibility work progresses, the website changes, new technology is introduced, testing identifies new issues, or accessibility standards and legal requirements evolve.
The effective date shown at the top of the page will be updated when a revised version is published.
Tell us where
access breaks down.
If something on the Ciel Asylum website is difficult to access or operate, let us know. Specific feedback helps us understand the barrier and improve the experience.